Support

1. In-app: Profile or chat → ••• → Block & Report → choose Under 18/CSAE.
2. Email the Child Safety POC: contact@othiri.com (include username, screenshots, timestamps if possible).
3. Emergency: If you are in immediate danger, contact local authorities first.

Handling: We remove CSAE content/accounts, may preserve relevant data where required by law, and cooperate with lawful requests from authorities. See Child Safety Standards (CSAE).

• Edit profile: Update photos, bio, and interests from the profile screen.
• Age requirement: Othiri is 18+ only. Accounts in violation may be removed.
• Login issues: Ensure stable internet and the latest app version, then retry.
• Delete account: Use “Delete account” in Settings (permanent). You can also email us.

1. Report: Open the profile or chat → tap Report → choose a reason (harassment, spam, impersonation, hate, nudity, minors/CSAE, etc.). Add context if possible.
2. Block: Blocks prevent chats and profile visibility.
3. Emergency: If you feel unsafe, contact local authorities first.

Moderation approach: combination of automated checks and human review. Violations can lead to warnings, restrictions, or account removal.

• Cancel subscription: Play Store → Profile → Payments & subscriptions → Subscriptions → Othiri.
• Request refund: Play Store → Profile → Payments & subscriptions → Budget & history → select purchase → Request refund.
• Device changes: Sign in with the same Google account to restore entitlements.

Note: We don’t store full payment card details. Billing is handled by Google Play.

• Access / export data: Email contact@othiri.com.
• Delete data: Use “Delete account” in Settings or email us with subject “Data Deletion – Othiri”.
• Corrections: Update profile info in-app; contact us for anything else.

Learn more in our Privacy Policy. Effective date: 2026.

We review grievances within 24 hours and aim to resolve them within 15 days, subject to investigation needs.